NAIROBI, Kenya, Nov 13 – Kenyans are now set to get new power account numbers as Kenya power begins to changing account numbers for all customers following the launch of a new integrated customer management system.
Customers can get to know their new account numbers by sending a text to 95551with the word STATUS plus the existing account number.
The firm says the first counties to be introduced include Nairobi, Machakos, Makueni and Kajiado counties with the switch over to the rest of the country expected to be complete by the end of the year.
“The system is state of the art, versatile with robust web-based applications aimed at enhancing customer service and experience, by improving service delivery,” said Kenya Power in a statement.
The new customer management system provides consumers with a web portal where they can query and get instant bills, check consumption trends and also provides additional payment options such as credit and debit cards.